Skip to content

Lines open 9am to 5:30pm
01202 767022

Day Trip Terms & Conditions


Pricing and Seating: Our listed prices cover coach travel expenses unless otherwise specified. While we do our best to allocate seats on our day tours, should you require a particular seat, we will make every effort to accommodate your request. However, please be aware that we retain the right to modify your seat allocation if circumstances necessitate such changes.


Tour Itinerary: We make every endeavour to execute our day tours and itineraries as advertised. Nonetheless, we reserve the right to alter stopping points and routes without prior notice in cases beyond our control. The company also reserves the right to cancel any day tour due to insufficient demand.  Our primary goal is to ensure that passengers have a pleasurable day out. If you plan to meet friends at your destination, please keep in mind that we do not offer specific arrival times. Feel free to contact our office for additional information about your selected day trip. Your tour driver will be happy to provide you with more details on the day's schedule.


Payment: Full payment for all tickets is required at the time of booking.


Multiple Pick-up Points: If separate pick-up points are booked, and we need to add another coach due to high demand, it is possible that you may travel on separate coaches.


Refunds & Cancellations:

  • In the event that the company cancels a day tour, a full refund will be issued to the customer.

  • Regarding ticketed events, the ticket portion of the cost is non-refundable within 28 days.

  • Cancellation charges apply as follows:

    • 28 days or more before the tour: Full refund of all monies paid.

    • 14 - 28 Days before the tour: Full refund of the tour cost (except for ticketed events). Travel cost refunded only.

    • 7 - 13 Days before the tour: 50% deduction from the original ticket price.

    • Less than 7 days before the tour: No refund will be provided.


No Show Policy: If you are unable to join a trip, we kindly request that you contact us to inform us of your absence. This ensures the coach is not kept waiting. Please reach out to our office at 01202 767022 to report any such changes.


Traveling in Accordance with Regulations: Our drivers operate within the framework of laws that govern their driving activities. In light of this, we kindly request that passengers diligently adhere to any provided instructions, including departure times and other relevant guidelines. Your cooperation is sincerely appreciated as it contributes to the safety and overall enjoyment of everyone's journey.


Timely Returns: Upon arrival at your destination, your driver will inform you of the coach's return time. To prevent delays in departure, we kindly urge all passengers to return to the vehicle well in advance of the specified time. In cases where passengers are not punctual, it will be assumed that they have made alternative arrangements for their journey home, and the coach will depart without them. Your promptness ensures a smooth and efficient travel experience for all.


Loyalty Scheme

Introducing our new loyalty programme for our company: Earn one point for each pound you spend. Points will be credited only after the completion of your trip. You can redeem your points in denominations of 100. No card is issued, balance available online or by phoning our office on 01202 767022.

Laguna Travel, Suffolk Road South, Bournemouth, Dorset, BH2 6AZ

Tel No: 01202 767022



This website uses cookies to store essential information. By continuing to browse the website you are agreeing to their use. With your permission we would like use additional cookies. For more information you can view our cookie policy. Select Settings to change your cookie preferences. To allow the use of all cookies select Accept.