Seating - Particular seat numbers can be reserved at the time of booking on a first come, first served basis. We reserve the right to change seat allocation or vehicle without notice. All our coaches have differing numbers, any number changes on your booking will not represent an area change on the coach. We will endeavour to seat passengers together for theatre shows, musicals and concerts however, we cannot guarantee this.
Pick up point & times - Your booking confirmation, which acts as your travel ticket, will confirm your requested pick-up point, the date of travel & destination. We will notify you by phone of your pick up time during the week before the trip departure. Passengers are requested to be at their pick-up point at least 5 minutes before the scheduled departure time. We will not be held responsible for the late arrival of passengers or passengers not being at the correct pick-up point. No refund will be made for passengers arriving after the scheduled departure time nor shall we be held responsible for the late arrival of coaches due to circumstances beyond our control (i.e. traffic and weather conditions).
Feeder Vehicles - To reduce coach pick-up times to a minimum, a feeder vehicle may be used to transfer passengers to meet the coach at one of the main pick-up points. The feeder vehicle may be a coach, minibus or taxi.
For your comfort - the consumption of alcohol is NOT permitted and by law, we operate a strict no smoking policy on our vehicles including the use of electronic cigarettes. Please be considerate of other passengers when using a mobile phone or other portable electronic device.
Unreasonable conduct - We will refuse a booking or terminate a passengers travel in the event of unreasonable conduct.
By the company - Should the circumstance arise where due to insufficient bookings we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from any further liability.
By the passenger - You may cancel or amend your booking at any time prior to departure subject to the following conditions. For cancellations more than 14 days prior to the excursion a full refund will be given. For cancellations notified to us more than 7 days prior to the excursion departure time, a 50% cancellation charge applies in addition to any entrance tickets, which have been prepaid by the Company. For cancellations notified to us within 7 days prior to the excursion departure time, a 100% cancellation charge applies.
The company reserves the right to alter excursions or prices, or cancel any excursion listed.
Special Assistance - Please inform us if you have any special requirements relating to your health or mobility at the time of booking so we can advise if an excursion is suitable for your needs and assist in ensuring you enjoy your day out.
Our Drivers/Escorts will be happy to provide general assistance to passengers but will not be expected to:-
Assist customers with eating or personal hygiene.
Lift, carry or provide medical services such as giving injections.
Dismantle or reassemble mobility scooters or powered wheelchairs that have been approved for travel.
A travelling companion should travel with you if you require additional assistance.
It is not always possible to drop-off passengers directly outside of the attractions/venues and therefore some walking may be involved on our excursions. Please ask at the time of booking.
Animals - No animals (other than guide dogs and hearing dogs, notified to the company in advance) may travel on any vehicle.
Lost Property - Luggage is carried at the owners risk. We are not responsible for any property left on the coach. Any item of lost property will be held for 1 month following the date of the excursion in accordance with the minimum regulation laid down by the Road Traffic Act 1960 & the Public Services Vehicles (Lost Property) Regulations 1995. Property can be collected by prior arrangement from our office at Laguna Hotel, Suffolk Road South, Bournemouth, BH2 6AZ.
We look forward to welcoming you aboard and will make every effort to ensure your journey will be as comfortable and pleasant as possible. We trust you will have a wonderful day at your chosen location. Please complete a questionnaire if you have any feedback for us.