Group Booking Policy

Our acceptance of your group booking is under the condition that the following rules are adhered to during your stay. Please ensure that all members of your party are aware of the group policy & that you give due consideration to others during your stay at the Laguna.

A security deposit of £20.00 per person is payable upon arrival in cash. Please collect the payments from your guests to allow a quick and easy group check-in.  A list of names of all members of the party is required before arrival at the hotel.

If you plan to enjoy a drink before arriving at the hotel, we would ask for your kind consideration and attention during the check-in process. If the check-in procedure cannot be carried out due to group members being the worse for wear (phrased politely), we may have to delay the check-in until a later time. We are aware that you may be in Bournemouth to celebrate a special occasion with your friends; we just ask for a few minutes of your full attention to avoid any confusion over the weekend.

On check-in, you will be issued with one key per room. Additional keys are available at reception & a deposit of £15.00 is payable.  Please stress the importance to everyone in your group of keeping them safe. Lost keys will incur a £20 charge. When you check out of the hotel your rooms will be checked by a member of staff to ensure that there is no damage or excessive mess. Security deposits will only be returned after this process has taken place.

Please keep noise to a sensible level throughout your stay. This is especially important after 10 pm.

Alcohol purchased off-site is not allowed to be consumed in any public area. We pay particular attention to the hotel car park and gardens.

We adopt a strict policy for charging for damage. Damage may not always be malicious, but we still have to charge for accidental breakages. Please be aware that this also applies to stained bed linen and hired towels.

The hotel operates a non-smoking policy. Should we find evidence that a room has been smoked in a £50 charge will be applied against the security deposit.

In the interests of guest security, we do not allow visitors to the guest rooms.

In the unlikely event that a group member should be asked to leave the hotel for any reason, the group booking will be terminated. This will mean that the entire group will be asked to leave with the loss of all monies paid. Please do also be conscious that we reserve the right to withhold and complete the entire security bond in more serious circumstances.