Laguna Hotel Lone Working Risk Assessment

1. Assessment Details

• Assessment Date:

   12/01/25

• Assessor:

   Gill Gwynne

• Location:

   Laguna Hotel, Suffolk Road South, Bournemouth, BH2 6AZ

• Review Date:

   12/01/26

 

2. Description of Lone Working Activities

• Reception staff managing check-ins/check-outs alone & working alone in office.

• Housekeeping staff cleaning rooms in unoccupied hotel areas.

• Maintenance staff conducting repairs in isolated hotel sections.

• Staff working in the car park or external hotel grounds.

 

3. Identified Hazards & Risks

Hazard	Risk Level (Low/Medium/High)	Control Measures
Physical assault or confrontation	High	CCTV monitoring, panic alarms, staff training in de-escalation techniques, locked staff-only areas
Slips, trips, and falls	Medium	Regular safety inspections, clear signage, appropriate footwear
Fire or emergency evacuation	High	Regular fire drills, clear emergency exit routes, lone worker check-in system
Medical emergency	Medium	First aid training for lone workers, access to emergency contact numbers
Equipment malfunction or failure	Medium	Regular maintenance checks, lone workers trained in reporting faults
Fatigue and stress	Medium	Scheduled breaks, rotation of lone working shifts
Unauthorized access by intruders	High	Restricted access to staff areas, use of keycards and security doors

 

4. Control Measures Implementation

• All lone workers must check in with a designated contact at scheduled intervals.

• Staff must carry a mobile phone or radio for emergency communication.

• Night staff must have access to a secure and well-lit work environment.

• Panic alarms are installed at the reception and key lone working areas.

• Staff must complete lone working safety training before working alone.

 

5. Emergency Procedures

• In case of an emergency, lone workers must immediately contact Richard Gwynne 07788925666

• If facing aggression or security threats, staff must activate the panic alarm and contact security or police.

• In case of injury, lone workers must call emergency services and notify management.

 

6. Review and Monitoring

• Management will review this risk assessment annually or following any incidents.

• Employees are encouraged to report safety concerns or suggest improvements.