Guest Policy

Damage to Hotel Property

We reserve the right to charge guests the cost of rectifying damage, especially that caused by the deliberate, negligent or reckless act of the guest to the hotel's property or structure.

Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest's credit/ debit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Smoking Policy

The Laguna Hotel operates a No Smoking Policy throughout all public areas along with all bedrooms. This policy enables us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy. Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a smoking fine of £50 will be charged for deep cleaning.

Removal of Hotel Property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest's credit/debit card or send an invoice for the amount to the registered address.

Tampering with Fire Detection Systems and Firefighting Equipment

We reserve the right to take action against any guest found to have tampered/ interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the police may become involved at the hotel's discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit/ debit card, or send an invoice for the amount to the registered address.