Privacy Policy

Laguna Travel is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

This policy applies to our website, booking systems, coach operations, customer communications, and CCTV systems.

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1. Controller Details

For the purposes of data protection law, the data controller is:

Laguna Travel Limited

87 North Road

Poole

BH14 0LT

United Kingdom

Phone: 01202 797022

Email: richard@lagunatravel.co.uk

Website: https://www.lagunaholidays.com

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2. Data Protection Manager

Mr Richard Gwynne

Laguna Travel Limited

6 Suffolk Road South

Bournemouth

BH2 6AZ

United Kingdom

Phone: 01202 767022

Email: richard@lagunatravel.co.uk

You may contact the Data Protection Manager at any time with questions or concerns about this policy or how your data is handled.

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3. Personal Data We Collect

We may collect and process the following types of personal data:

• Name, address, email address, and telephone number

• Booking and travel details

• Passenger lists and seating information

• Payment and transaction references (not full card details)

• Correspondence and enquiries

• Marketing preferences

• CCTV images (where applicable)

• Website usage and technical data

We only collect personal data that is necessary and relevant for the purposes outlined in this policy.

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4. Collection of General Website Data

When you visit our website, we automatically collect certain technical information, including:

• Browser type and version

• Operating system

• Referring website

• Pages visited

• Date and time of access

• IP address

• Internet service provider

This information is used to:

• Ensure correct website functionality

• Improve website performance and usability

• Maintain IT and cyber security

• Assist law enforcement in the event of cyber incidents

This data is processed in an aggregated and anonymised manner where possible and stored separately from personal data you provide voluntarily.

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5. Processing of Customer and Booking Data

Laguna Travel processes personal data for purposes including:

• Processing travel bookings and ticket sales

• Managing customer enquiries and correspondence

• Preparing passenger lists and seating arrangements

• Operating school, group, and private hire transport

• Legal and regulatory compliance (including insurance, safety, and accounting)

• Sending marketing communications where consent has been given

We do not collect more data than is necessary for these purposes.

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6. CCTV Monitoring

Laguna Travel operates CCTV systems on certain coaches and at selected premises for the purposes of:

• Passenger, staff, and public safety

• Crime prevention and detection

• Protection of company property

• Investigation of incidents, complaints, or insurance claims

• Compliance with legal and regulatory obligations

CCTV footage may capture images of passengers, staff, and visitors. Clear signage is displayed where CCTV is in operation.

The lawful basis for CCTV processing is legitimate interests under Article 6(1)(f) UK GDPR. CCTV is used proportionately and is not employed for intrusive or continuous monitoring.

Access to CCTV footage is strictly limited to authorised personnel and may be shared with:

• Law enforcement authorities

• Insurers

• Legal advisers

Footage is typically retained for up to 30 days, unless required for an ongoing investigation or legal matter, after which it is securely deleted.

Individuals may request access to CCTV footage relating to them, subject to identity verification and the rights of others captured in the footage.

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7. Storage, Erasure, and Retention

Personal data is stored only for as long as necessary to fulfil its purpose or comply with statutory and regulatory retention requirements.

Once data is no longer required, it is securely deleted, anonymised, or destroyed in accordance with legal obligations.

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8. Rights of the Data Subject

You have the following rights under UK GDPR:

• Right of confirmation

  – to know whether we process your personal data

• Right of access

  – to receive a copy of your personal data

• Right to rectification

  – to correct inaccurate or incomplete data

• Right to erasure

  – to request deletion where legally permitted

• Right to restriction

  – to limit processing in certain circumstances

• Right to data portability

  – to receive your data in a structured, machine-readable format

• Right to object

  – to processing based on legitimate interests or for direct marketing

• Rights relating to automated decision-making

  – not to be subject to decisions based solely on automated processing

• Right to withdraw consent

  – at any time, where processing is based on consent

Requests can be made by contacting Laguna Travel using the details above.

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9. Google Analytics

This website uses Google Analytics with IP anonymisation to analyse website usage and improve performance.

Google may process anonymised data on our behalf to generate reports on website activity. Users can manage cookies through browser settings or install the Google Analytics opt-out browser add-on.

Further information is available in Google’s privacy policy.

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10. Google Ads

Laguna Travel may use Google Ads for advertising and conversion tracking. Cookies may be set to assess the effectiveness of advertising campaigns.

These cookies do not personally identify users. You can manage ad preferences through Google’s advertising settings.

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11. Legal Basis for Processing

We process personal data on the following lawful bases:

• Consent

  – Article 6(1)(a)

• Contractual necessity

  – Article 6(1)(b)

• Legal obligation

  – Article 6(1)(c)

• Vital interests

  – Article 6(1)(d)

• Legitimate interests

  – Article 6(1)(f)

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12. Legitimate Interests

Where processing is based on legitimate interests, these include:

• Operating and managing our travel business

• Ensuring safety and security

• Providing customer service

• Meeting legal and regulatory requirements

We always balance these interests against your rights and freedoms.

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13. Requirement to Provide Personal Data

Some personal data is required to enter into a contract for travel services or to meet legal obligations. Failure to provide required data may mean we are unable to complete bookings or provide services.

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14. Automated Decision-Making

Laguna Travel does not use automated decision-making or profiling.

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15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.