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Lines open 9am to 5:30pm
01202 767022

Dear Guest,

 

Welcome to the Laguna Hotel!

 

As a longstanding establishment, we take immense pride in offering you a warm and comfortable stay. With decades of experience under our belt, both our dedicated team and I are committed to providing genuinely excellent service at a reasonable price. While we may not be the newest kid on the block, our history spans over 80 years of accommodating guests like yourself.

 

Should you require anything to enhance your experience with us, please don't hesitate to reach out to our reception team. Your comfort and enjoyment during your stay are our top priorities.

Wishing you a delightful and enjoyable stay here at the Laguna Hotel.

 

Warm regards,

 

Hotel Management

 

 

**Please be aware some amenities are seasonal, and hours change accordingly

Breakfast

Breakfast

Breakfast is served from 8:00 AM to 9:30 AM **

Adult: £9.50

Children aged 10 and under: £6

Children under 2 years old are complimentary

For a look at our menu please click here .

Bar

Bar

We have a resident-only bar available on level -1.

Children are permitted in the bar but must be supervised at all times. Please be aware that the hotel may close the bar early if there are not enough customers present.

For further details, please click here. **

Barbecues, fires, cookers etc

Barbecues, fires, cookers etc

Barbecues, fires, cookers, etc., are strictly prohibited anywhere on the hotel premises or grounds. These items pose a serious fire threat and can also cause damage to tarmac and grass surfaces.

Anyone found cooking in their hotel room will be asked to leave immediately, with no refund provided. Thank you for your cooperation in ensuring the safety and preservation of our property.

Bournemouth Centre Shops

Bournemouth Centre Shops

Go through the subway at the front of the hotel and turn left. Walk through the 2nd subway, cross the road, walk past the multi storey car park entrance and the town centre is straight ahead.

OR

Go past the swimming pool onto the road, turn right down the road to the entrance of gardens, turn right past the tennis courts into the town centre.

Buses

Buses

For local bus services, please click here .

 

Candles

Candles

Naked flames are prohibited in hotel rooms and in our grounds.

Car Parking

Car Parking

Free and available on a first come first served basis - cars & small vans only.

Registrations must be logged at reception upon check in.

Failure to do so may result in your vehicle being clamped. Vehicles must be removed by 1400 on day of departure. Vehicles are parked at their owners' risk and the Laguna Hotel does not accept liability for any loss or damage caused to vehicles whilst on its property.

Access for the coaches is required 24/7 so please do not block their access.

Dining

Dining

Please see notice boards for current mealtimes and menus. Dinner must be pre-booked at reception**

Click here for more information.

Do Not Disturb

Do Not Disturb

Signs must be hung on your outside door handle. If a sign is displayed for more than 24 hours, a hotel manager will check on the well-being of the room occupants.

Emergencies

Emergencies

Reception is open from 8am-8pm. Security will assist at reception in case of an emergency outside of the reception hours.

Environmental Programme

Environmental Programme

Help us protect the environment. Everyday millions of gallons of water are used to wash towels that have only been used once. You make the choice - a towel on the rail means "use again", a towel on the floor means "please replace". Thank you.

Click here for more information.

Entertainment

Entertainment

We have a variety of entertainment in the Fountain Bar on selected nights, please see the sign in reception for details.**

Click here for more information.

Extra Keys

Extra Keys

A £15 refundable deposit is required for an extra key for your room. Lost keys will be charged at the same rate.

Express Check-Out

Express Check-Out

Please leave the key in the key drop boxes provided at reception and at by the main building entrance doors when you depart the hotel.

 

Checkout Time: 10:30 AM

Fire Alarm Test

Fire Alarm Test

The fire alarm will be sounded at 1pm every Monday in order to test the hotel fire system. On this occasion only, no action is required. At all other times when the fire alarm sounds, please evacuate immediately via your nearest fire exit. Detailed instructions are located on your bedroom door.

Games Room

Games Room

Located near the pool, the games room is equipped with a pool table and table tennis. Open untill 11pm**

Click here for more information.

Hairdryers

Hairdryers

Available from reception with a refundable £5 deposit.

Heating/storage of Guest Food

Heating/storage of Guest Food

We operate a policy that allows guests to bring their own food into their hotel bedrooms if it does not require heating.

We are not able to heat food under any circumstances in our hotel kitchen due to possible contamination issues. As we cannot control the origin of food products, we will not store any products bought in by guests in our fridges due to the risk of cross contamination. We can store sealed, labelled cartons of milk, baby food etc.

Iron

Iron

Available from reception with a refundable £5 deposit.

Ironing boards are situated throughout the hotel.

Late Night Door Entry

Late Night Door Entry

At around 10 PM, the main building front doors are locked for security reasons. Your room key also has a front door key for entry after this time. Annex buildings front doors are kept locked all the time.

During the hours of 10 PM to 8 AM, we kindly ask guests to keep noise levels down and be considerate of others staying at the hotel. Thank you for your cooperation!

Local Convenience Store

Local Convenience Store

Directions: Go through the subway in front of the hotel, turn right, walk 50 yards and the Co-Op store is opposite.

Luggage Storage

Luggage Storage

Storage facilities are available at reception: £3 per bag.

Outside Food Policy

Outside Food Policy

Guests are welcome to have outside food delivered but please be aware that the hotel is not responsible for delivery drivers who are unable to find you and deliver your order, and will therefore not reimburse the loss. Food obtained from outside providers is consumed at the guests risk. Sets of disposable cutlery/plates are available for purchase from reception 40p per set. Food may not be consumed in any indoor public areas other than guest bedrooms. Outside Food/Drink Policy.

 

Quiet Time

Quiet Time

We ask all quests to observe quiet time hours between 10pm and 8am. Your consideration to other guests is appreciated.

Smoking

Smoking

It is illegal to smoke or vape inside any of our buildings, including bedrooms. Guests who break the law will be charged a £50.00 cleaning fee & asked to leave the hotel immediatley.

 

Swimming Pool

Swimming Pool

Open daily. Guests swim at their own risk, children must be supervised at all times. Babies & young children must wear swim nappies. **

 

Click here for more information

Taxi's

Taxi's

Our local taxi companies:

PRC Streamline

United Taxis

Alternitavely, we have a Press for Taxi  button located at reception.

Tea & Coffee

Tea & Coffee

For extra portions of tea, coffee, sugar, and milk, kindly inquire at the reception desk.

 

Towel's

Towel's

Imagine just how many towels are unnecessarily washed each day in all the hotels throughout the world.

The truckloads of washing power used, the reservoirs of water needed and the energy consumed to wash and dry them/

Towels in the bath or shower: Please change them

Towles folded:  I'm still using them     or

To exchange towels, please visit the reception desk.

Valuables

Valuables

We recommend that you leave any valuables with reception. A receipt will be issued.

Vending Machine

Vending Machine

A Vending machine is located by the swimming pool offering a selection of cold drinks. Coins Only.

Laguna Travel, Suffolk Road South, Bournemouth, Dorset, BH2 6AZ

Tel No: 01202 767022

E-mail: enquiries@lagunaholidays.com


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